BetProExch Privacy Policy

This Privacy Policy sets out how betproexch ("we", "us", "the Platform") collects, stores, uses and protects personal information provided by players and visitors at betproexch.vu. This policy applies to all use of the betproexch website and mobile application.

When you register an account, make a deposit via JazzCash or Easypaisa, place a bet on PSL or any other market, or simply browse the betproexch website, certain information is generated or provided. This policy explains what we do with that information and what choices you have.

By creating an account on betproexch, you confirm that you have read this Privacy Policy and that you understand how your data will be used. This policy sits alongside our Terms and Conditions, which govern your overall use of the platform.

betproexch collects personal data in two broad categories: information you provide directly, and information generated automatically when you use the platform.

We do not collect sensitive categories of personal data such as biometric data, health records or political opinions. We collect only what is necessary and proportionate for operating a gaming platform serving Pakistani players.

Your personal data reaches betproexch through several channels:

• Direct input: Information you type during registration, account verification, deposit and withdrawal requests, and support communications.
• Payment processors: When you transact via JazzCash, Easypaisa, Raast, bank transfer or card payment, the relevant payment provider shares transaction confirmation data with betproexch to update your account balance and history. betproexch does not store full card details.
• Automated tracking: Standard web technologies — including server logs, session cookies and analytics tools — automatically collect technical and usage data each time you visit betproexch.vu or use the mobile app.
• Identity verification providers: Where betproexch requests KYC documentation, data may pass through a third-party identity verification service. This is limited to the information required to confirm your identity and age.
• Fraud prevention systems: Automated fraud and risk systems may generate data points based on your account behaviour patterns as a risk management measure.

betproexch uses your personal data only for purposes directly connected to operating the platform and your account. Specifically, your data is used to:

• Create, manage and maintain your betproexch account.
• Process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets.
• Verify your identity and age as required before processing withdrawals above applicable thresholds.
• Settle bets and gaming sessions, calculate winnings and apply bonuses correctly to your account.
• Provide customer support and respond to queries raised through the support channel.
• Send account-related communications including deposit confirmations, withdrawal updates and important platform notices.
• Detect and prevent fraud, money laundering, multiple account abuse and other prohibited conduct as described in the Terms and Conditions.
• Enforce responsible gaming measures — such as deposit limits and self-exclusion requests — connected to your account.
• Improve platform performance, fix bugs and develop new features based on aggregated and anonymised usage patterns.
• Send promotional communications about betproexch offers, bonuses and platform updates — but only where you have not opted out of such communications.

betproexch does not sell your personal data to third parties for their own marketing purposes. Your data may be shared in the following limited circumstances only:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card processors receive only the data necessary to process your specific transaction. Each processor operates under its own privacy obligations.
• Identity verification providers: Where KYC checks are required, limited identity data is shared with a trusted verification partner solely to confirm your identity and age. This provider does not use your data for any other purpose.
• Fraud prevention services: Anonymised or pseudonymised risk signals may be shared with fraud prevention systems to protect the platform and all players from fraudulent activity.
• Legal and regulatory obligations: Where betproexch is required by applicable law, court order or authority request to disclose data, we will comply with that obligation and, where permitted, notify the affected player.
• Business operations: Trusted technical service providers — such as hosting, analytics and communication platforms — may process data on betproexch's behalf under strict data processing agreements. These providers act only on betproexch's instructions.

In all sharing arrangements, betproexch takes reasonable steps to ensure that the recipient handles your data responsibly and uses it only for the purpose for which it was shared.

Given that all betproexch transactions are conducted in PKR through Pakistani payment methods, we want to be specific about how financial data is handled:

• betproexch stores a record of each PKR deposit and withdrawal associated with your account, including the payment method used, the amount and the transaction timestamp. This transaction history is retained for the period described in Section 8.
• betproexch does not store full card numbers. Card payment data is tokenised by the payment processor and betproexch retains only a reference token for transaction reconciliation.
• JazzCash and Easypaisa mobile wallet numbers associated with your account are stored in encrypted form. They are used solely to process your withdrawal requests and verify that outgoing payments go to your own registered account.
• Raast ID and bank account details provided for withdrawal purposes are stored securely and used only to process the specific withdrawal request.
• betproexch may conduct source-of-funds checks for large transactions. Any documentation provided for this purpose is handled with strict confidentiality and retained only for the period required by our verification obligations.

betproexch uses cookies and similar technologies to operate the platform, remember your preferences and understand how the site is used. Cookies used by betproexch fall into the following categories:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in during your gaming session. The platform cannot operate without these.
• Functional cookies: Remember your preferences such as language settings, preferred deposit method and display options. Disabling these will not break the platform but some conveniences will be lost.
• Analytics cookies: Collect anonymised data on how players navigate betproexch — which pages are most visited, where errors occur and how long sessions last. This data is used in aggregate to improve the platform. Individual players are not identified through analytics data.
• Security cookies: Help betproexch detect unusual login patterns, repeated failed login attempts and other security signals associated with your session.

You can manage cookie preferences through your browser settings. Blocking all cookies will affect your ability to use the platform, as essential session cookies are required for login and gameplay to function correctly.

betproexch retains your personal data for as long as your account remains active and for a defined period after account closure. The general retention approach is as follows:

• Active account data: Retained for the full duration your betproexch account remains open, plus a standard post-closure period to allow for any disputes, chargebacks or audit requirements to be resolved.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the date of each transaction. This period supports financial record-keeping obligations and chargeback resolution.
• Identity verification documents: Retained for the period required by applicable verification obligations and then securely deleted.
• Support communications: Chat logs and email correspondence with betproexch support are retained for up to two years to assist with dispute resolution and quality review.
• Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual player.

When a retention period expires, betproexch securely deletes or anonymises the relevant data so that it can no longer be associated with you as an individual.

betproexch takes the security of your personal data seriously. The following measures are in place to protect player information:

• TLS encryption: All data transmitted between your device and betproexch servers is encrypted in transit using TLS. This applies to login, account management, deposits and withdrawals.
• Encrypted storage: Sensitive fields — including payment method identifiers and identity verification data — are stored in encrypted form within betproexch databases.
• Access controls: Access to player personal data within betproexch is restricted to staff and systems that require it to carry out their specific function. Access is logged and monitored.
• Fraud detection systems: Automated systems monitor for unusual account activity, including login attempts from new locations, unusual betting patterns and payment anomalies.
• Regular security reviews: betproexch conducts periodic reviews of its security infrastructure to identify and address vulnerabilities.

No online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data in a material way, betproexch will notify affected players as promptly as possible and take immediate steps to contain the breach and prevent further exposure.

betproexch respects your rights over your personal data. As a registered player, you have the following rights with respect to the information betproexch holds about you:

To exercise any of these rights, contact betproexch support through your account. We will respond to all valid requests within a reasonable timeframe. Some requests may require identity verification before they can be processed to ensure data is not disclosed to the wrong person.

betproexch is strictly an adults-only platform. Registration is not permitted for anyone under 18 years of age. betproexch does not knowingly collect personal data from anyone under 18.

If betproexch discovers or has reasonable grounds to believe that a registered account belongs to a person under 18, the account will be suspended immediately. Any personal data associated with that account will be deleted as soon as the investigation is concluded, except where retention is required to document the violation.

If you are a parent or guardian and believe your child has registered on betproexch, please contact support immediately with the relevant account details. betproexch will investigate and close the account promptly.

betproexch may update this Privacy Policy from time to time to reflect changes in how the platform operates, updates to data practices or other relevant developments. When material changes are made, betproexch will provide notice within the platform — through an in-account notification or a notice on the website — before the updated policy takes effect.

The "Last updated" date at the top of this page reflects when the current version was published. We recommend reviewing this page periodically to stay informed. Your continued use of betproexch after an updated Privacy Policy has been published constitutes your acceptance of the changes.

If you have concerns about any changes to this policy, you are welcome to contact betproexch support before the new version takes effect. If you cannot accept the updated policy, you should close your account before the effective date.

For any questions, concerns or requests related to this Privacy Policy or your personal data held by betproexch, please contact the support team through your registered account. All privacy-related queries are handled with priority and confidentiality.

You can also reach betproexch support by email. The support team is familiar with the needs of Pakistani players and is equipped to handle queries related to JazzCash and Easypaisa payment data, account verification and data correction requests in a straightforward and practical way.